Returns
Take your time. You have 30 days from delivery to decide whether something works for you, and returning it is straightforward.
Returns from outside the European Union — temporary process
Our return portal can't process registrations from outside the European Union right now. While we sort it out, email us at hello@blusss.com with your order number and the items you'd like to send back. We'll email your return label to you, usually within one working day.
Nothing else changes: you still have 30 days from delivery, and the return fee for your country stays the same.
What a return costs
The return fee is the standard shipping rate for your country. It's deducted from your refund, so there's nothing to pay upfront.
European Union
| Country | Return Fee (euro) |
|---|---|
| Belgium, Netherlands, Luxembourg, Germany, France | 5.95 |
| Austria, Denmark, Poland, Italy, Spain, Malta, Greece, Portugal, Czech Republic, Hungary, Finland, Croatia | 12.95 |
| Sweden, Ireland | 14.95 |
| Latvia, Estonia, Lithuania, Slovakia, Norway, Slovenia | 14.95 |
Outside the European Union
| Country | Return Fee (euro) |
|---|---|
| United Kingdom, UAE, Switzerland | 19.95 |
| USA, Canada, Australia | 29.95 |
Free shipping on your original order doesn't make the return free.
If something arrived faulty or we sent the wrong item, the return is always on us.
Before you send it back
Send items back the way they arrived: in their original packaging, unworn, unwashed, with the hangtags still attached.
For hygiene reasons, some items can't come back once the packaging has been opened. This applies to underwear and to fidgets and chewies. You'll always find this stated in the product information.
How to return your order
- Start your return in the return portal. Ordering from outside the European Union? Email hello@blusss.com instead — see the note at the top of this page.
- Once your return is approved, you'll receive a return label by email.
- Find a drop-off point with the GLS point locator.
- Hand in your parcel and make sure the barcode is scanned before you leave.
- Keep your drop-off receipt. It has the tracking number, so you can follow your parcel on its way back to us.
We process returns within 7 working days of receiving your parcel, and you'll hear from us as soon as your refund is on its way.
Stuck somewhere? Email us at hello@blusss.com and our customer support team will help you out.
Exchanges
Need a different size? Place a new order for the size you want and send the original back as a return.
Your new order ships straight away, and the original is refunded as usual once it reaches us.