Company Information
Trade name: Blusss
Company name: AND MORE bvba
Geographical address of the company: Bolwerkstraat 53, 2200 Herentals, Belgium
Contact person: +32 470 46 41 32
Email: hello@blusss.com
Company number: VAT BE0721 748 195
RPR: Antwerp
Article 1: General Provisions
The e-commerce website of Blusss.com, a BVBA with registered office at Bolwerkstraat 53, 2200 Herentals, Belgium, VAT BE0721 748 195, RPR Antwerp (hereinafter “Blusss”), offers its customers the opportunity to purchase products from its webshop.
These General Terms and Conditions (“Terms”) apply to all orders placed by a visitor to this e-commerce website (“Customer”). When placing an order via the Blusss webshop, the Customer must expressly accept these Terms, whereby the Customer agrees to the applicability of these Terms to the exclusion of all other terms and conditions. Additional terms and conditions of the Customer are excluded, unless they have been expressly accepted in writing in advance by Blusss.
Article 2: Price
All prices stated are expressed in EURO, GBP or USD, depending on the currency you select on the website. Prices always include VAT and all other required duties or taxes to be borne by the Customer. An exception to this applies to international shipments outside the European Union (EU), including the United Kingdom (UK), where import duties, VAT and any handling fees are not included in the price and are fully borne by the Customer. These costs may be charged by the carrier upon delivery. Since these costs are paid by the Customer, you as the Customer are advised to ask the local authorities what the costs will be.
Please note that free shipping only applies to certain purchase amounts listed on the website. Below these minimum amounts, shipping costs will be charged.
The stated price relates exclusively to the items as set out in writing. The accompanying photos are intended for decoration and may contain elements that are not included in the price.
Article 3: Availability
Although the online catalogue and e-commerce website are compiled with the greatest care, it is still possible that information is incomplete, contains material errors or is not up to date. Obvious errors or mistakes in the product selection are not binding on Blusss. With regard to the accuracy and completeness of the information provided, Blusss is only bound by a best-efforts obligation. Blusss is in no way liable in the event of obvious material errors or printing errors.
If the Customer has specific questions about, for example, sizes, colour, availability, delivery terms or delivery method, we ask the Customer to contact our customer service in advance.
The product selection is valid while stocks last and may be changed or withdrawn by Blusss at any time. Blusss cannot be held liable for the unavailability of a product. If an offer is valid for a limited period or is subject to conditions, this will be explicitly stated in the offer.
Article 4: Online Purchases
The sales agreement is concluded between the Seller and the adult Customer (the “Customer”) when the order confirmation appears on the Customer’s screen. Anyone placing an order with the Seller declares that they agree to these General Terms and Conditions. Electronic evidence (for example: email, backups, etc.) is accepted by all parties involved within the framework of sales agreements and relationships.
By placing an order with Blusss, the Customer agrees to the sales, delivery and payment terms. Blusss reserves the right to refuse orders, part of orders or customers, or to deliver an order incompletely. For products that are not delivered, the Customer will receive an email from Blusss. Overpaid products will be refunded if necessary. Blusss is only bound by an order after Blusss has confirmed it or after Blusss has started execution. When placing the order, the Customer provides their name, address and payment details. The Customer guarantees that the information provided by them is truthful.
Blusss works with partner Shopify Payments for a secure payment environment. This payment platform is integrated into the Blusss webshop. Payment can be made via Shopify Payments, credit card (Visa or Mastercard), Bancontact/Mister Cash and Maestro, KBC, Belfius, ING, iDEAL, Sofort banking and PayPal.
Blusss is entitled to refuse an order if the Customer seriously fails to fulfil their obligations regarding their orders.
Article 5: Delivery and Performance of the Agreement
Items ordered via this webshop are delivered within the European Union (EU). If your country is not available, please contact us.
We also ship outside the European Union (EU) to the United States, Canada, the United Kingdom and Switzerland. For other countries, please contact us.
Delivery is carried out via external carriers. The costs and delivery times depend on the destination and the selected delivery method.
For deliveries outside the European Union (EU), the goods are shipped according to Incoterm DAP (Delivered At Place). This means that import duties, VAT and any handling fees are not included in the price or shipping costs and are fully borne by the Customer. These costs may be charged by the carrier upon delivery. For deliveries outside the European Union, the Customer is responsible for any additional formalities and costs related to import.
Blusss aims to deliver as quickly as possible. The stated delivery times are indicative and are provided for guidance only. Blusss cannot be held liable for delays that occur beyond the control of Blusss. The Customer provides the delivery address to Blusss. If this address proves to be incorrect, this is the responsibility of the Customer and additional costs may be charged. In the event of non-delivery of the goods, all amounts paid by the Customer will be refunded without interest or any other compensation.
Unless otherwise agreed or expressly provided otherwise, the goods will be delivered to the Customer’s residence within 30 days after receipt of the order.
Any visible damage and/or qualitative defects of an item or other shortcomings in the delivery must be reported immediately by the Customer to Blusss.
The risk of loss or damage passes to the Customer at the moment the goods are physically received by the Customer, or by a third party designated by the Customer who is not the carrier. However, the risk passes to the Customer upon delivery to the carrier if the carrier has been instructed to transport the goods and this option was not offered by Blusss.
Article 6: Retention of Title
The delivered items remain the exclusive property of Blusss until the Customer has paid the full price for the delivered items.
The Customer undertakes, if necessary, to inform third parties of Blusss’s retention of title, for example anyone who may seize the items that have not yet been fully paid for.
Article 7: Right of Withdrawal
The provisions of this article apply exclusively to Customers acting in their capacity as consumers who purchase items online from Blusss.
The Customer has the right to withdraw from the agreement within a period of 14 calendar days without giving any reason.
The withdrawal period expires 14 calendar days after the date on which the agreement was concluded.
To exercise the right of withdrawal, the Customer must inform Blusss, Bolwerkstraat 53, 2200 Herentals, Belgium, hello@blusss.com, by means of an unequivocal statement (for example in writing by post, fax or email) of their decision to withdraw from the agreement. The Customer may use the attached model withdrawal form for this purpose, but is not obliged to do so.
In order to comply with the withdrawal period, the Customer must send their communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
In any event, the Customer must return or hand over the goods to Blusss, Bolwerkstraat 53, 2200 Herentals, Belgium, no later than 14 calendar days from the day on which they informed Blusss of their decision to withdraw from the agreement. The Customer is on time if they return the goods before the period of 14 calendar days has expired.
The direct costs of returning the goods are borne by the Customer.
For returns from countries outside the European Union (EU), any import duties, VAT and other additional costs related to the return shipment are fully borne by the Customer. These costs will not be refunded by Blusss. Blusss is not responsible for delays, additional costs or the non-acceptance of return shipments by customs authorities outside the European Union (EU).
If the returned product has diminished in value in any way, Blusss is entitled to hold the Customer liable and to claim compensation for any reduction in value of the goods resulting from the use of the goods by the Customer that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Only items returned in their original packaging, including all accessories, instructions for use and invoice or proof of purchase, can be returned.
If the Customer withdraws from the agreement, Blusss will refund all payments received from the Customer up to that point, including the standard shipping costs, within a maximum of 14 calendar days after the date on which Blusss was informed by the Customer of their decision to withdraw from the agreement. In the case of sales agreements, Blusss may wait to issue the refund until all goods have been returned or until the Customer has provided proof that they have returned the goods, whichever occurs first.
Blusss will refund the Customer using the same payment method used by the Customer for the original transaction, unless the Customer has expressly agreed otherwise. In any case, the Customer will not be charged any fees in connection with such refund.
Article 8: Warranty
The consumer has certain statutory rights under the Act of 21 September 2004 on the protection of consumers in the sale of consumer goods. This statutory warranty applies from the date of delivery to the first owner. These rights remain in force regardless of any commercial warranty.
To submit a claim under the warranty, the Customer must provide proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the Customer’s home, the Customer must contact Blusss customer service and return the product to Blusss at their own expense.
If a defect is detected, the Customer must inform Blusss as soon as possible. In any event, a defect must be reported by the Customer within two months after its discovery. After this period, any right to repair or replacement expires.
The commercial and/or statutory warranty never applies to defects resulting from accidents, negligence, falls, use of the item contrary to the purpose for which it was designed, failure to comply with the instructions for use or user manual, modifications or alterations to the item, rough use, poor maintenance or any other abnormal or incorrect use.
Defects that become apparent after a period of six months from the date of purchase, or where applicable immediately after delivery, are deemed not to be hidden defects, unless the Customer proves otherwise.
Article 9: Customer Service
Blusss customer service can be reached by email at hello@blusss.com or by post at the following address: Bolwerkstraat 53, 2200 Herentals, Belgium. Any complaints may be submitted via the above-mentioned customer service contact methods.
Article 10: Penalties for Non-Payment
Without prejudice to the exercise of any other rights available to Blusss, in the event of non-payment or late payment, the Customer shall owe interest of 10% per year on the unpaid amount from the date of breach of contract and without prior notice. In addition, the Customer shall automatically and without prior notice owe fixed compensation of 10% of the relevant amount, with a minimum of 25 euros per invoice.
Without prejudice to the foregoing, Blusss has the right to take back unpaid or incompletely paid items.
Article 11: Privacy
The data controller, AND MORE bvba, complies with the Belgian Act of 8 December 1992 on the protection of privacy with regard to the processing of personal data.
The personal data you share with us will be used exclusively for the following purposes: processing the order, sending newsletters and advertising and/or marketing purposes.
You have a legal right to access your personal data and to correct it if necessary. Upon proof of identity (copy of identity card), you can receive a free paper copy of your personal data by sending a written, dated and signed request to Blusss, Bolwerkstraat 53, 2200 Herentals, Belgium or by email to hello@blusss.com. If necessary, you may also request the correction of information that is incorrect, incomplete or irrelevant.
In the event that information is used for direct marketing purposes: You can object to the use of your information for direct marketing purposes free of charge. To do so, you can always contact us in the manner mentioned above at Blusss, Bolwerkstraat 53, 2200 Herentals, Belgium or by email at hello@blusss.com.
We treat your information as confidential. It is possible that the personal information we receive from you may be passed on to our cooperating companies, such as logistics centres with which we work for storage and shipping.
The Customer is responsible for keeping their login details confidential and for the use of their password. Your password is stored in encrypted form, and Shopify therefore has no access to your password.
Blusss keeps online anonymous visitor statistics in order to determine which pages of the website are visited and to what extent.
If you have any questions about this privacy statement, you can contact us via Blusss.
Article 12: Use of Cookies
When you visit the website, “cookies” may be stored on your computer’s hard drive. A cookie is a text file that is placed by the server of a website via the browser on your computer or mobile device when you visit a website. Cookies cannot be used to identify individuals. A cookie can only be used to identify a device.
“First-party cookies” are technical cookies used by the visited website itself and are intended to make the website function optimally. Examples include settings that the user entered during previous visits to the site, or a pre-filled form with data that the user entered during previous visits.
“Third-party cookies” are cookies that do not originate from the website itself, but from other websites, for example an existing marketing or advertising plug-in. Examples include cookies from Facebook or Google Analytics. The visitor must first give consent to allow such cookies from the website – this may take place via a bar at the bottom or top of a webpage, with a reference to the corresponding policy, which does not prevent further browsing of the website.
You can set your internet browser so that cookies are not accepted, so that you receive a warning when a cookie is installed, or so that cookies are later deleted from your hard drive. To do this, you must change the settings of your browser settings through the help function. Please note that this may prevent certain graphic elements from being displayed correctly or may prevent you from using certain applications.
If you use our website, you agree to the use of cookies.
Article 13: Invalidity – Non-Waiver
If any provision of these Terms is declared invalid, unlawful or void, this shall in no way affect the validity, legality and applicability of the remaining provisions.
If Blusss at any time fails to enforce any of the rights set out in these Terms, or to exercise any equivalent right, this shall never be considered a waiver of those provisions and those rights shall never become invalid.
Article 14: Amendments to the Terms
These Terms may be supplemented by other terms when explicit reference is made to them, and by the general sales conditions of Blusss. In the event of inconsistencies, the current Terms shall prevail.
Article 15: Evidence
The Customer accepts that electronic communications and backups serve as evidence.
Article 16: Applicable Law – Competent Court
These General Terms and Conditions are governed by Belgian law, excluding the provisions of private international law regarding applicable law and excluding the Vienna Convention on Contracts for the International Sale of Goods.
In the event of disputes, only the courts of the judicial district of Antwerp shall have jurisdiction, unless mandatory law provides otherwise.